Economics & Sociology

ISSN: 2071-789X eISSN: 2306-3459 DOI: 10.14254/2071-789X
Index PUBMS: f5512f57-a601-11e7-8f0e-080027f4daa0
Article information
Title: The Role of Trust in Doctor-Patient Relationship: Qualitative Evaluation of Online Feedback from Polish Patients
Issue: Vol. 9, No 3, 2016
Published date: 09-2016 (print) / 09-2016 (online)
Journal: Economics & Sociology
ISSN: 2071-789X, eISSN: 2306-3459
Authors: Katarzyna Krot
Iga Rudawska
Keywords: system trust, institutional trust, doctor-patient relationship, Poland
DOI: 10.14254/2071-789X.2016/9-3/7
Index PUBMS: 56213c50-020e-11e8-94c4-fa163e5d4f72
Language: English
Pages: 76-88 (13)
JEL classification: I11

Apart from the fact that trust between doctors and patients is a source of sustainable relations, affecting the behaviour of both parties, it also has its therapeutic value. Therefore, this paper aims to construct a model of trust in the doctor-patient relationship based on qualitative research (analysis of the contents of Internet message boards). The study has revealed that trust towards doctors is a result of overlapping and interpenetration of two levels of trust: macro- and meso-. Macro-trust can be seen as a context in which all the dimensions of institutional trust are ‘embedded’. Whereas meso-trust (institutional) is described in terms of three dimensions: benevolence, competence and integrity.