Economics & Sociology

Increasing complexity of companies’ activities and benefits for the entities that have decided to implement the SSC concept caused that the popularity of this strategy in the recent years to increase considerably. At present the shared services centres constitute the basic form of organisation in many transnational corporations. Their dynamic growth can be observed especially in the countries of Central and Eastern Europe (CEE). The article overviews the activity of such shared service centres in Poland and Slovakia and analyses the factors influencing the development of these units. The paper determines which of the surveyed countries is more conducive to the SSC functioning.

1. 10 lat sektora nowoczesnych usług biznesowych w Polsce (10 years of modern business services sector in Poland) (2015). PAIiZ, file:///C:/Users/User/Downloads/10_lat_sektora_BSS_w_Polsce.pdf (referred on 10.08.2016).

2. 2014 Tholons top 100 outsourcing destinations: Rankings (2013). Tholons, http://www.tholons.com/nl_pdf/Whitepaper_December_2013.pdf (referred on 08.08.2016).

3. 2015 Top 100 Outsourcing Destinations (2014). Tholons, http://www.tholons.com/nl_pdf/Tholons_Whitepaper_December_2014.pdf (referred on 08.08.2016).

4. Biernat, I. (2016). Centra usług wspólnych jako forma restrukturyzacji zatrudnienia (Shared service centers as a form of employment restructuring). Studia Oeconomica Postnaniensia, 4(2), 245-261.

5. Borodako, K., Berbeka, J., Rudnicki, M. (2015). External and Internal Factors Motivating Outsourcing of Business Services by Meeting-Industry Companies: A Case Study in Krakow, Poland. Journal of Convention & Event Tourism, 16(2), 93-115.

6. Business Services in Central & Eastern Europe 2015 (2015). ABSL.

7. Duening, N. T., Click, L. R. (2005). Essentials of business process outsourcing. New Jersey, John Wiley & Sons.

8. Grabara, J. K., Kot, S., Pigoń, Ł. (2016). Recruitment process optimization: chosen findings from practice in Poland. Journal of International Studies, 9(3), 217-228.

9. Grycuk, A. (2014). Business service sector in Poland, http://www.bas.sejm.gov.pl/infos.php (referred on 17.08.2016).

10. Habánik, J., Kordoš, M., Hošták, P. (2016). Competitiveness of Slovak economy and regional development policies. Journal of International Studies, 9(1), 144-155.

11. Hintaya, S., Faudziah, A. (2012). Information technology outsourcing reasons and risk: case studies of two Saudi Arabian. Penang, International Conference on Management.

12. Ivanowa, E., Masarova, J. (2016). Assessment of innovation performance of Slovak regions. Journal of International Studies, 9(2), 207-218.

13. Janssen, M., Joha, A. (2006). Motives for establishing shared service centers in public administrations. International Journal of Information Management, 26, 102-115.

14. Knol, A., Janssen, M., Sol, H. (2014). A taxonomy of management challenges for developing shared services arrangements. European Management Journal, 32(1), 91-103.

15. Kot, S., Dragon, P. (2015). Business Risk Management in International Corporations. Procedia Economics and Finance, 27, 102-108.

16. Marcinkowska, E. (2015). Rynek outsourcingu usług biznesowych w Polsce – stan i perspektywy rozwoju. Studia Ekonomiczne. Zeszyty Naukowe Uniwersytetu Ekonomicznego w Katowicach, 244, 130-140.

17. McIvor, R., McCracken, M., McHugh, M. (2011). Creating outsourced shared services arrangements: lessons from the public sector. European Management Journal, 29(6), 448-461.

18. Mierau, A. (2007). Strategic Importance of Knowledge Process Outsourcing. Kaiserslautern, Technical University of Kaiserslautern.

19. Paagman, A., Tate, M., Furtmueller, E., de Bloom, J. (2015). An integrative literature review and empirical validation of motives for introducing shared services in government organizations. International Journal of Information Management, 35(1), 110-123.

20. Rajnoha, R., Štefko, R., Merková, M., Dobrovič, J. (2016). Business intelligence as a key information and knowledge tool for strategic business performance management. E a M: Ekonomie a Management, 19(1), 181-203.

21. Sektor nowoczesnych usług biznesowych w Polsce 2016. ABSL, https://absl.pl/documents/2011212/0/Raport_ABSL_2016_PL.pdf/f2553eeb-7fec-48b1-98d7-b82c9b213ed9 (referred on 11.08.2016).

22. Shared Service & Business Process Outsourcing Centres in Slovakia (2016). Sario, http://www.sario.sk/sites/default/files/data/sario-ssc-web-2016-july-update.pdf (referred on 11.08.2016).

23. Ślusarczyk, B., Golnik, R. (2014). The recruitment process in transnational corporations. Polish Journal of Management Studies, 10(1), 189-197.

24. Ślusarczyk, B., Golnik, R. (2015). Poland's shared service industry as one of the fastest growing sectors of modern business services in Central Eastern Europe. International Journal of Business and Globalisation, 15(2), 93-204.

25. Soltes, M., Pinka, L. (2015). Innovation in alternative forms of investments. Polish Journal of Management Studies, 11(1), 168-178.

26. Strikwerda, J. (2006). The shared service centre: Change, governance and strategy. Amsterdam, Nolan Norton Institute.

27. Tholons Top 100 Outsourcing Destinations 2016. Tholons, http://www.tholons.com/TholonsTop100/pdf/Tholons_Top_100_2016_Executive_Summary_and_Rankings.pdf (referred on 13.08.2016).

28. Ulbrych, M. (2013). Services centres in Poland as the consequences of the information revolution. Studia Ekonomiczne, 150, 76-88.

29. Zorska, A. (2007). Korporacje transnarodowe. Przemiany, oddziaływania, wyzwania (Transnational corporations. Transformation, impact, challenges). Warszawa, PWE.