Economics & Sociology

ISSN: 2071-789X eISSN: 2306-3459 DOI: 10.14254/2071-789X
Index PUBMS: f5512f57-a601-11e7-8f0e-080027f4daa0
Article information
Title: Error monitoring as an organisational innovation in public hospital activity
Issue: Vol. 12, No 4, 2019
Published date: 12-2019 (print) / 12-2019 (online)
Journal: Economics & Sociology
ISSN: 2071-789X, eISSN: 2306-3459
Authors: Agnieszka Kister
Maria Curie-Sklodowska University, Lublin, Poland
Keywords: organisational innovations, healthcare, public hospital, medical errors, administrative errors
DOI: 10.14254/2071-789X.2019/12-4/13
Index PUBMS: 828547dd-3714-11ea-b360-fa163e0fa1a0
Language: English
Pages: 213-227 (15)
JEL classification: B23, M12, D79
The publication of this work was co-financed from the funds of the Minister of Science and Higher Education in Poland, designated to research propagating activities (No. 776/P-DUN/2018).

Errors in medical and administrative activities in public hospitals, along with the analysis of the sources of such errors, support the implementation of organisational innovation. The objective of this article is to compare the answers of hospital managerial staff and nursing staff with regard to identifying the reasons for the occurrence of errors as well as the improvements made in medical and non-medical activity. Empirical research seeks to provide insight on the perception of sources of errors in medical and administrative activities and the types of organisational improvements. The questionnaire was addressed to public hospital directors and nurses employed in healthcare institutions over the period of 2017-2018. It provides empirical evidence of slight differences in identification of the error sources from the hospital directors' and nurses' perspectives. The study demonstrates a connection between error occurrence and the implementation of organisational innovations and points to the factors which may facilitate the implementation process of organisational innovations. Last but not least, the findings suggest that it is essential to take into consideration the views of the staff employed by an organisation, in this case – the nurses' opinions.


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