Economics & Sociology

ISSN: 2071-789X eISSN: 2306-3459 DOI: 10.14254/2071-789X
Index PUBMS: f5512f57-a601-11e7-8f0e-080027f4daa0
Article information
Title: Is patient satisfaction the key to promote compliance in health care sector?
Issue: Vol. 12, No 3, 2019
Published date: 09-2019 (print) / 09-2019 (online)
Journal: Economics & Sociology
ISSN: 2071-789X, eISSN: 2306-3459
Authors: Katarzyna Krot
Białystok University of Technology

Iga Rudawska
University of Szczecin
Keywords: health care sector, patient-doctor relationship, satisfaction, costs, health economics, Poland
DOI: 10.14254/2071-789X.2019/12-3/19
Index PUBMS: d041e947-f43b-11e9-bbfd-fa163e0fa1a0
Language: English
Pages: 291-300 (10)
JEL classification: D02, O17, P31

According to the research, non-compliance is a therapeutic and economic problem with a strong consequences affect not only the success of a single patient's therapy but also the costs of the entire health care system. It would be worth identifying factors limiting non-compliance. Therefore, purpose of the paper is recognize the correlations between compliance and the patient's satisfaction with the medical services they receive. The study was carried out using the CATI method on a national representative sample of 982 Polish respondents, who declared that they had used health care services within the last 6 months. It turned out that satisfaction had a statistically significant effect on both the dimensions of behavior linked to patient compliance. This effect, however, was stronger for arbitrariness, i.e. the more satisfied the patient was the less inclined they were to arbitrarily change their doctor’s recommendations.


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