Economics & Sociology

According to the research, non-compliance is a therapeutic and economic problem with a strong consequences affect not only the success of a single patient's therapy but also the costs of the entire health care system. It would be worth identifying factors limiting non-compliance. Therefore, purpose of the paper is recognize the correlations between compliance and the patient's satisfaction with the medical services they receive. The study was carried out using the CATI method on a national representative sample of 982 Polish respondents, who declared that they had used health care services within the last 6 months. It turned out that satisfaction had a statistically significant effect on both the dimensions of behavior linked to patient compliance. This effect, however, was stronger for arbitrariness, i.e. the more satisfied the patient was the less inclined they were to arbitrarily change their doctor’s recommendations.

1. Adhikary, G., Shawon, M.SR, Ali, M.W., Shamsuzzaman, M., Ahmed, S., & Shackelford, K.A. (2018). Factors influencing patients' satisfaction at different levels of health facilities in Bangladesh: Results from patient exit interviews. PLoS ONE, 13(5), e0196

2. Alfonso, V., Toulson, A., Bermbach, N., Erskine, Y., & Montaner, J. (2009). Psychosocial issues influencing treatment adherence in patients on multidrug rescue therapy: perspectives from patients and their health care providers. AIDS Patient Care, 23(2),

3. Belás, J., Chochoľáková, A., & Gabčová., L. (2015). Satisfaction and loyalty of banking customers: a gender approach. Economics and Sociology, 8(1), 176-188. doi: 10.14254/2071- 789X.2015/8-1/14

4. Bleich, S.N., Ozaltin, E., & Murray, C.K. (2009). How Does Satisfaction with the Health-Care System Relate to Patient Experience? Bulletin of the World Health Organization, 87(4), 271-78.

5. Brown, M.T., & Bussell, J.K. (2011). Medication adherence: WHO cares? Mayo Clinic Proceedings, (86)4, 304-314.

6. Burgoon, M.H., & Burgoon, J.K. (1990). Compliance gaining and health care. [In:] J. Dillard (Ed.). Seeking compliance. Scottsdale, AZ: Gorsuch Scarisbrick Publishers, 161-188.

7. Burgoon et al. (1991). Compliance and satisfaction with physician-patient communication: an expectancy theory interpretation of gender difficulties. Human Communication Research, 18 (2), 177-209.

8. Conlee, C.J., Olvera, J., & Vagim, N.N. (1993). The relationship among physician nonverbal immediacy and measures of patient satisfaction with physician care. Communication Reports, 6(1), 25-33.

9. Crandall, M., Anderson, B., Idakoji, I., Rajasekhar, A., Kahlenberg, C., Agubuzu, O., Brasel, K., & Esposito, T. (2014). Trauma Patient Satisfaction Survey Opens Discussion about Bias in Health Care. Journal of Health Disparities Research and Practice, 7

10. Cropley, C.J. (2009). The effect of health care provider persuasive strategy on patient compliance and satisfaction. American Journal of Health Studies, 18 (2/3), 117-125.

11. De Geest, S., & Sabate, E. (2003). Adherence to long-term therapies: Evidence for action. European Journal of Cardiovascular Nursing, 2, 323. https://doi.org/10.1016/S1474-5151(03)00091-4

12. Elleuch, A. (2008). Patient satisfaction in Japan. International Journal of Health Care Quality Assurance, 21(7), 692 - 705;

13. Johansson, P., Oléni, M., & Fridlund, B. (2002). Patient Satisfaction with Nursing Care in the Context of Health Care: A Literature Study. Scandinavian Journal of Caring Sciences, 16(4), 337-44.

14. Junewicz, A., & Youngner, S.J. (2015). Patient-Satisfaction Surveys on a Scale of 0 to 10: Improving Health Care, or Leading It Astray?. Hastings Center Report, 45(3), 43-51.

15. Klingle, R.S., & Burgoon, M. (1995). Patient compliance and satisfaction with physician influence attempts: a reinforcement expectancy approach to compliance gaining over time. Communication Research, 22 (2), 148-189.

16. de Koka, B.C., Widdicombeb, S., Pilnickc, A., & Laurier, E. (2018). Doing patient-centeredness versus achieving public health targets: A critical review of interactional dilemmas in ART adherence support. Social Science & Medicine, 205, 17-25.

17. Kripalani, S., Risser, J., Gatti, M.E., & Jacobson, T.A. (2009). Development and Evaluation of the Adherence to Refills and Medications Scale (ARMS) among Low-Literacy Patients with Chronic Disease. International Society for Pharmacoeconomics and Outcomes

18. Kumari, R., Idris, M.Z., Bhushan, V., Khanna, A., Agrawal, M., & Singh, S.K. (2013). Role of prescribers in the level of patient satisfaction: A study in public health care settings. Indian Journal Medical Sciences, 67, 1-12.

19. Manary M.P., Boulding W., Staelin R., & Glickman S.W. (2013). The Patient Experience and Health Outcomes. New England Journal of Medicine, 368, 201-03.

20. McKee, D., Simmers, C.S., & Licata, J. (2006). Customer self-efficacy and response to service. Journal of Service Research, 8(3), 207-220.

21. Murphy, D., Roberts, K., Marelich, W., & Hoffman, D. (2000). Barriers to antiretroviral adherence among HIV-Infected adults. AIDS Patient Care, 14, 47-58.

22. Owens, D.J., & Batchelor, C. (1996). Patient Satisfaction and the Elderly. Social Science and Medicine, 42(11), 1483-91.

23. Ostrop, N., Hallett, K., & Gill J. (2000). Long-term patient adherence to antiretroviral therapy. Ann Pharmacother, 34, 703-9.

24. Ren, X.S. et al., (2002). Identifying patient and physician characteristics that affect compliance with antihypertensive medications. Journal of Clinical Pharmacy and Therapeutics, 27, 47-56.

25. Richard Liu, Lawrence S., & Hude Q. (2007). Chinese and white Canadian satisfaction and compliance with physicians. BMC Family Practice, 8, 11.

26. Roberts, K.J. (2000). Barriers to and facilitators of HIV-positive patients' adherence to antiretroviral treatment regimens. Aids Patient Care STDS, 14, 155-68.

27. Schee, E.V., Groenewegen, P., & Friele, R. (2006). Public trust in health care: A performance indicator?. Journal of Health Organization & Management, 20(5), 468-76.

28. Sharkness, C.M., & Snow, D.A. (1992). The patient’s view of hypertension and compliance. American Journal of Preview Medicine, 8, 141-146.

29. Simpson, S., Eurich, D., Majumdar, S., Padwal, R., Tsuyuki, R., Varney, J., & Johnson J. (2006). A meta-analysis of the association between adherence to drug therapy and mortality. British Medical Journal, 33(7557), 15.

30. Taylor, S.E., & Crocker, J. (1981). Schematic bases of social information processing, [in:] E.T. Higgins, C.P. Herman, M.P. Zanna (eds.), Social cognition: the Ontario symposium, 1, Hillsdale, N.J.: Lawrence Erlbaum, 89-134.

31. Zgierska, A., Rabago, D., & Miller, M.M. (2014). Impact of Patient Satisfaction Ratings on Physicians and Clinical Care. Journal of Patient Preference and Adherence, 8, 437-46.

32. WHO. (2003). Retrieved from https://www.who.int/chp/knowledge/ publications/adherence_Section1.pdf (accessed: 27.11.2018).