Economics & Sociology

ISSN: 2071-789X eISSN: 2306-3459 DOI: 10.14254/2071-789X
Index PUBMS: f5512f57-a601-11e7-8f0e-080027f4daa0
Article information
Title: Patients’ Trust in Physiciants as an Antecedent of Satisfaction with Medical Servcies
Issue: Vol. 10, No 2, 2017
Published date: 06-2017 (print) / 06-2017 (online)
Journal: Economics & Sociology
ISSN: 2071-789X, eISSN: 2306-3459
Authors: Katarzyna Krot
Bialystok University of Technology

Iga Rudawska
University of Szczecin
Keywords: patient-physician relationship, satisfaction, trust dimensions, medical services, Poland
DOI: 10.14254/2071-789X.2017/10-2/15
Index PUBMS: ea547c7e-004e-11e8-94c4-fa163e5d4f72
Language: English
Pages: 207-216 (10)
JEL classification: I12

Trust in the patient-physician relationship represents the power to shape behaviors of both sides. It may have also the value of being the precondition of patient satisfaction with medical services. Therefore, the purpose of this paper is to investigate the role of trust as an antecedent of patient satisfaction, based on the nationwide, representative sample. The multiple regression analysis has been applied. The study shows that all three identified dimensions of trust are important and statistically significant determinants of patient satisfaction with medical services. However, it is strongly dependent on confidence in the competence of physicians than the belief in their honesty and kindness. The research contribution is both of cognitive and utilitarian value. It helps to understand pitfalls of the satisfaction’s erosion in the studied relationship and to effectively counteract them.


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